Only authorized personnel will operate the cash registers. These cashiers are trained to use our system. We ask that this rule be adhered to at all times to avoid unnecessary mistakes which cause delays in checking out the customer.
General Rules
- No drinks or liquids are allowed on or near the cash registers.
- Keep the cash area neat – ensure no products or supplies are displayed on or against the cash registers.
- The area immediately around the bar code scanners must be kept clear.
You will be shown by your Supervisor any procedures required to operate the cash register.
The few charge accounts we do have are listed in a blue binder held at the main cash. If there is no entry in this listing, the person cannot charge their goods. Only Beverley, Sharon, Alain, Kerry or Janice may open new accounts.
Please remember, customers are generally impatient to be checked out after they have completed their shopping.
If you have the authority to run the register, and you see a backlog beginning, jump in and help the cashier on duty. Remember, although a customer may take 30 minutes to make a selection, once it is made, they are ready to check out. They can become very irritated standing in line. Most importantly, if you are busy at your checkout, get on our Public Address system (dial Page) and ask for some help!
Things to Remember
- Always hand the customer their receipt. At this time, remind the customer of any return or replacement policies that apply to their order.
- When handling cash, always ring in the amount tendered, so that it appears on the receipt. If you don’t, the customer could say they gave you a twenty dollar bill when it was only a ten.
- Replace receipt paper as soon as you notice the pink stripe found at the end of the roll.
- If you make a mistake, save the register receipt and mark on the back of it, “needs to be corrected” with an explanation and your name. Put this in with the day’s receipts so Beverley, Kerry, or Janice can fix it.